Everything you need to know about Toyota Connected Services through the myToyota Connect app.

myToyota Connect is the only companion app you’ll need, helping you stay connected on the go, with additional features available for Toyota Connected vehicles.

At Sunshine Toyota, we like to support our customers transition into their new Toyota as seamlessly as possible, which is why we've put together this summary of information that will help you when it comes to what services are available for you (and your Toyota) through the myToyota Connect app.

Standard Features:

Vehicle Information

Manage your vehicle: From user manuals to Online Service Booking, access all the important information for your Toyota via the app.

Access your details: Gain instant and remote access to your Toyota vehicle details like VIN, trim and production date.

Enjoy connected features: Own a Connected vehicle? Remotely sync up with an array of Connected Services.

Rewards for everyone!

Ampol Foodary Rewards: Earn exclusive fuel discounts. See participating Ampol Foodary locations.

Features for Connected Vehicles

Vehicle status: On your app dashboard you’ll find odometer and fuel data. Tap ‘view status’ for a more detailed look at key vehicle data^[CS9].

Remote climate: Remotely control climate settings such as heat and A/C, defrost controls, seat warmers and ventilators, and steering wheel warmers.

Connected Services: You can view and manage which services you’re subscribed to via this app section.

Drive Pulse: Your confidential Drive Pulse score is made up of real-time data and shows how safely and economically the car is being driven^[CS8].

Vehicle locator: Your vehicle’s last known location is shown on a map so you can easily navigate back to it.

Multimedia: Enjoy seamless smartphone connection for better navigation and vehicle control thanks to Multimedia Connect^[CS1] and complimentary Apple CarPlay®^[C12] and Android Auto™^[C13].

Download the myToyota Connect app:

https://apps.apple.com/au/app/mytoyota-connect/id1577888345

https://play.google.com/store/apps/details?id=com.au.toyota.oneapp

How to setup myToyota Connect:

See our range of videos to help you get the most out of Toyota Connected Services with myToyota Connect.

Setup your myToyota app

Control your Toyota remotely

Get the most out of Service Connect

Frequently Asked Questions:

What are the key features and benefits of the myToyota Connect app?

App features and benefits*:

Create & maintain your Connected vehicle profile
Enrol for Connected Services subscriptions and manage your subscriptions
View your fuel level and odometer
Customer Driver Settings^[CS11]: Set and receive customer driver notifications. E.g. speed, curfew
Vehicle Locator^[CS5]: Easily find your vehicle's recent location. E.g missing or forgot location (Subject to GPS reception)
Drive Pulse: Insights on driver acceleration, braking and cornering behaviour^[CS8]
Recent Trip: Review your last 10 trip details^[CS7]
Vehicle Status: View the status of your vehicle e.g. Window's open/closed
Vehicle Alerts: Receive notifications of your vehicle's state e.g. if you left your doors unlocked
Add your preferred dealer

* Vehicle features vary by model and not all vehicles will have all features, to view your vehicles specific myToyota Connect features and inclusions, simply visit: toyota.com.au/mytoyota-home/connect-overview

myToyota Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Toyota, including availability of the telecommunications mobile network and GPS location positioning^[TL1]

Operational service quality and accuracy are limited to the reception and transmission of data supporting myToyota Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Toyota’s control which can limit the ability or functionality of the system. Mobile usage at user's cost. Features subject to change.

How do I finalise app setup and activate connected services?

To activate your Connected Services, you will need to register and setup your myToyota Connect app account. The first thing to do is to confirm your vehicles Connected Services applicability and features, visit: toyota.com.au/connected/compatibility

Following setup process should take 2-5 minutes

Step 1:Download app and Register your Account

Download the myToyota Connect app from the relevant app store (Apple App Store®*/Google Play™**) the app will guide you through the steps to register, enrol and activate the services. The setup process can also be reviewed in “Demo Mode”, via the apps welcome screen.
During the registration process within the app, you will automatically receive a 6-digit verification code to your email. To complete registration, enter this code into the app when prompted.

You have now successfully registered your account!

Step 2:Setup app and Add Vehicle

Ensure the myToyota Connect app is open and logged in (check that Bluetooth is enabled)
From the app home screen (My Garage), select ‘Add Vehicle’.
Select and add VIN manually or by scanning VIN (Instructions of VIN location in app screen)
Tap the device camera access prompt and select either text or barcode (located top right) ‘Continue’. (ADD VEHICLE)
Vehicle Details (Screen) Add nickname and preferred dealer and set your Dealership; review vehicle connected capabilities. Select 'Continue'
The app will then present the available services on the vehicle. Select ‘Continue’.
At the Connected Services Agreements screen press ‘Accept’.
When complete, the app will confirm trial activation. Select ‘Finish Setup’ to go back to the myToyota Connect app home screen. (Subscription) Select 'Continue'
Home screen – status now ticked – (view status green) 'Congratulations'
Tap bottom tab 'Finish setup'
In the Connected Activation dashboard tap "Activate Connected Services"Let's Connect tap "Let's get started"Step 1 Turn vehicle ignition onStep 2 Enter Odometer reading into the app 'Continue"Connected activation complete > Back to Dashboard
Let's Connect tap "Let's get started"
Step 1 Turn vehicle ignition on
Step 2 Enter Odometer reading into the app 'Continue"
Connected activation complete > Back to Dashboard

Your myToyota Connect app is now setup!

* App Store® is a trademark of Apple, Inc. registered in the U.S. and other countries.** Google Play™ is a trademark of Google LLC.

Where do I find my vehicle identification number (VIN)?

Does the app use my mobile phone's data. E.g. Data Plan?

How do I delete my vehicle (unlink VIN) from my account?

I'm unable to sign in to the myToyota Connect app

Steps:Sign in error

Please check your email and password are correct
You can reset your password at the sign in screen by clicking "Reset It".

VIN error

Verify the VIN entered is correct and is a valid 17 digit alphanumeric code.
If you have just purchased a used or demo vehicle please contact your Toyota dealer for further assistance.

Your Toyota Dealer is the first point of contact for initial myToyota Connect app registration and setup queries.

You can provide us with feedback within the profile section of the app or by contacting the Toyota Customer Assistance Centre on 1800 869 682 between Monday - Friday 9:30am-5:30pm or email: connected.enquiries@toyota.com.au.

When I enter my VIN I am getting an error message. "This VIN is associated with another account"

Steps:Sign in error

Please check your email and password are correct
You can reset your password at the sign in screen by clicking "Reset It".

VIN error

Verify the VIN entered is correct and is a valid 17 digit alphanumeric code.
If you have just purchased a used or demo vehicle please contact your Toyota Dealer for further assistance.

Your Toyota Dealer is the first point of contact for initial myToyota Connect app registration and setup queries.

Who do I contact if I have an enquiry or concern related to the myToyota Connect App or my account?

Where can I find the Ampol Foodary Offer?

How do I redeem the Ampol Foodary Offer?

How do I disable the automatic myToyota pop-up on my iPhone when Bluetooth is on, and my car is switched on?

How do I delete my myToyota Connect account?

Please contact us via:

1800 869 682 connected.enquiries@toyota.com.au

Monday - Friday9:00am - 5:30pm AET

Please ensure you have cancelled any active paid subscription package(s) prior to requesting account deletion.

You can cancel your subscription by using the myToyota Connect App. You can also cancel via our Connected Call Centre on 1800 869 682.

To cancel your subscription in the myToyota Connect App, please follow these steps:1. Open the myToyota Connect App and navigate to 'myGarage'.2. Select 'Subscriptions'.3. Locate the package you wish to manage and select it.4. Tap on the option to cancel the subscription.

Connected Services FAQ

Which models are equipped with Toyota Connected Services?

How do I set up my Connected Services?

Toyota Connected Service Safety Features are always intended to be active even if data connectivity is restricted via the myToyota Connect app. We will collect vehicle information including location and may collect voice recordings if these safety features are triggered. These services can only be disabled by contacting your Toyota Dealer or the Toyota Customer Assistance Centre on 1800 869 682.

Additional Connected Services can be set up and managed by adding your vehicle to myToyota Connect app.

Download for Apple App Store or Google Play.

You’ll need your vehicle VIN and the app will guide you through the right steps to verify your ownership.

What is the cost of Connected Services?

The length of the complimentary period and cost beyond complimentary terms vary by package, and depend on the Data Communication Module (DCM) fitted to your vehicle. Toyota Essentials (Emergency), including SOS Emergency Call, Automatic Collision Notification (ACN) and SOS eCall are free for the life of the relevant network, or until terminated in accordance with our T&Cs. See toyota.com.au/services/connected/terms-conditions.

See toyota.com.au/services/connected for more detail on package prices specific to your vehicle model. Features are subject to change.

For Toyota Dealer demo models or second-hand Connected vehicles, the remaining complimentary period will be automatically transferred to the new owner.

How do I ren ew my subscription?

How do I cancel my subscription?

myToyota Connect Subscription FAQ

Is my card information secure?

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Your credit card information is held to PCI DSS (Payment Card Industry Data Security Standard) standards to ensure its security.

If your enquiry relates to Connected Services Privacy, you can contact us by:

Email:privacy@toyota.com.auTelephone: 1800 TOYOTA (1800 869 682)Post: Toyota Australia, GPO Box 2006S, Melbourne, VIC 3001

If your enquiry more generally relates to Connected Services, you can contact us by:

Email: connected.enquiries@toyota.com.au Telephone: Toyota Connected Account Enquiries on 1800 TOYOTA (1800 869 682)

What alternative payment methods are available for users who are unwilling to provide their card details online?

Does my subscription automatically renew each month?

What steps should I take if I sell my vehicle or it's written off while there is still an active paid subscription period remaining?

If I purchase an ex-demonstration or second-hand vehicle from a Toyota Dealer, Non-Toyota Dealer, or through a private sale, how much time will be remaining on the trial period?

I am having issues with the registration process, and I am unable to subscribe to my preferred product. Who do I contact?

How do I know if my subscription has been cancelled?

Will I be contacted prior to my trial period expiring?

I am still being charged after my subscription package(s) have been cancelled in the App.

What is ‘Connected Streaming’ and why does it need additional consent?

Connected Streaming refers to the integrated audio streaming app available in your Toyota vehicle’s multimedia system. These apps work with your car’s built-in communications equipment, so you don’t need a separate device. However, to use them, you must also consent to using a separate data service from KDDI Australia Pty Ltd (KDDI), which provides the connectivity required. This service is not part of Toyota’s Connected Services, and KDDI is solely responsible for it. Additional consent is needed because you are entering into a separate agreement with KDDI for data connectivity.

During vehicle delivery, your dealer will provide handover information and ask a few questions to verify your identity and confirm your eligibility for the KDDI Data Service.

Current integrated audio streaming apps supported:

Spotify®

Subscription fee for Spotify premium is not included. Customers need to sign up to audio streaming services separately (whether it be paid or free subscription account) to use Connected Streaming.

This feature is not supported on all vehicle models. Fees, charges and limitations apply.